HEAT training

Heat is the Service Desk software application currently being used by ITS to manage customer requests and is in use by several faculties and divisions across Monash.

Customised HEAT software training for faculties

Training sessions on particular topics for groups or individuals can be arranged. Please enter your requirements via the ITS request form.
 

HEAT web interface - Service Desk Online

Service Desk Online is the web interface to Heat.

The main feature of Service Desk Online is the ability for both customers and support staff to create, view and update calls without the need to install an application. Service Desk Online requires a Browser (Internet Explorer 6+ or Firefox 1+ recommended), internet connection and an Authcate account.

A Service Desk Online userguide is available in pdf (1.34MB).

Training sessions for faculties will be conducted with the following schedule:

Please contact the IT Training Development Officer for further information.