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ITS Communications Framework

The ITS Communications Framework (doc 125kb) is a set of processes, tools and templates, designed to enable ITS to communicate effectively with its stakeholders. The framework includes general communications, audiences, principles and channels and is based on consultation and information dissemination.

Tools and templates

Communications Matrix - Appendix A (xls 55kB)
Protocols for specific ITS communication objectives including strategic, service, critical incident, project, website, and media communications. Detailed information includes the who, how, and when to contact.

ITS Communication Channels – Quick reference guide - Appendix B
A quick reference guide to common ITS communication channels, including the stakeholders they may reach.

ITS Stakeholders– Quick reference guide - Appendix C
A quick reference guide to frequently affected ITS stakeholder groups and audiences, including appropriate communication channels.

ITS Communications Plan - Template - Appendix D (doc 100kB)
A template designed to assist service and project managers develop a communications plan when introduction a new service or a major change to an existing service.