Managing voicemail messages

The following notes indicate the various methods by which you can be notified of your messages, and how to access them:

Message Notification

How will I know I have a message?

Your phone has two prompts that you have an awaiting voicemail message.

1. The message waiting indicator light on the top of your handset will be lit

   

2. The other is a slowly flashing envelope appearing next to your extension

   E.g. Bob Smith 50000   

Access to Messages

Telephone access to messages:

• To listen to new messages: press the Messages button (or dial 27027),

  as soon as an answer is apparent,

• Key: [pin number]  #  
• Key: 1. (to listen to new messages)

Deleting Messages

During, or after listening to a message pressing 3 will delete that message.

Voicemail uses a similar system to Windows in that deleted messages are moved to a trash can. You then have the choice of retrieving those messages or permanently erasing them. While this trash can is cleared after 7 days, some customers find that their mailbox is giving them a 'mailbox full' message, even after they delete their messages.

Follow the steps below to erase deleted messages permanently:

1. Access voicemail by pressing the messages button or dial 27027
2. Enter your current PIN followed by #
3. Press 3 for Old messages, then press 2 for Deleted messages then 2 to Erase old messages
4. Follow the voice prompts to erase the messages.